Chargers are installed once, but you live with the quality of that work for years. A poor installation leads to faults, downtime and safety risks. Use these questions to compare partners before you sign.
Experience and track record
- How many sites like ours have you installed, and at what power levels?
- Can we speak to two or three existing customers?
- Can we visit a site you installed and still maintain?
Site assessment and design
- Will you do a full site survey and load assessment before quoting?
- Who prepares the electrical design and drawings?
- How have you sized the chargers for our expected users? See choosing charger power.
- Have you planned for future expansion?
Approvals and grid connection
- Will you handle DISCOM applications, inspections and other approvals? See approvals and permits.
- What timeline do you expect, and what could delay it?
- Who pays for any grid upgrade?
Equipment
- Which charger brands and models do you propose, and why?
- Are they certified to the relevant standards, and do they support OCPP?
- What warranty is offered, and who handles warranty claims?
- Are spare parts available locally, and how quickly?
The quote
- Is the quote itemised: hardware, electrical, civil, approvals, software and commissioning? See what installation really costs.
- What is excluded, and what could become an extra?
- What are the payment milestones?
Commissioning and handover
- How do you test and commission the site? See commissioning step by step.
- What documents do we receive: drawings, test reports, certificates and manuals?
- Will you train our staff?
After go-live
- Do you offer maintenance and monitoring, and what uptime do you commit to?
- What are your response and repair times, and how are they measured?
- Who supports drivers when a session fails?
- Can we change software platforms later without replacing chargers?
Warning signs
- A quote without a site visit.
- Vague answers about approvals or grid capacity.
- Equipment locked to one software platform.
- No clear maintenance commitment after installation.
EVee Buddy handles the full journey, from site assessment and approvals to installation, commissioning and long-term operations, with one team accountable throughout.