Here are answers to the questions we hear most often from EVee Buddy drivers. For a tour of the app, see the app walkthrough.
Finding a charger
How do I find a station near me?
Open the map or list in the app, or use Find a charging station on our website. You can filter by charging speed and connector type.
How do I know if a charger is working?
Station details show whether chargers are online before you set off.
Which connector does my car need?
Most new cars in India use CCS2 for fast charging and Type 2 for AC. See our connector guide.
Paying
What are EVee Buddy Coins?
Coins are the in-app balance used to pay for charging. Top up with UPI, card or net banking; coins are credited immediately and can be used at EVee Buddy stations and partner network stations.
Can I charge without the app?
Yes. Scan the QR code on the charger and pay by UPI. See app-less charging.
Can I get a refund of my coins?
Coins are non-refundable and can't be converted to cash, but they don't expire unless a promotional credit says otherwise. See our refund policy.
My payment was deducted but coins weren't added.
This is usually a network or bank delay. The payment gateway reverses such payments to your original payment method, typically within 5–7 business days. Contact support if it hasn't arrived by then.
During and after charging
My session stopped early. Am I charged for the full amount?
No. If a session fails or stops early because of a station issue, unused coins are returned to your balance.
Why is charging slower than the charger's rating?
Your car, battery level and temperature all affect speed. See why your car charges slower.
The connector won't come out. What do I do?
Stop the session, unlock the car and follow the steps in our guide to failed sessions and stuck connectors.
Where can I see my past sessions?
Your session history and receipts are saved in the app. See understanding your receipt.
Getting help
How do I contact support?
Use Help & Support in the app, call +91 8891-985-924 or email hello@eveebuddy.com.