For drivers, a broken charger is worse than no charger: they plan a stop around it and are left stranded. For operators, every hour offline is lost revenue and lost trust. That is why EVee Buddy treats uptime, not hardware, as the product.
Why chargers go down
- Worn or damaged cables and connectors.
- Dust, heat and humidity affecting power electronics and cooling.
- Communication loss with the management system.
- Software and firmware faults.
- Payment or card reader problems.
- Electrical supply issues.
Preventive maintenance
Regular, scheduled checks catch problems before drivers find them:
- Inspect and clean connectors, cables and holsters.
- Clean air filters and check cooling fans.
- Tighten electrical connections and test protection devices.
- Check screens, QR codes, lighting and signage.
- Keep firmware up to date.
Remote monitoring
A charge point management system watches every charger continuously. Many faults can be fixed remotely with a reset or configuration change in minutes. Those that cannot are flagged straight away and assigned to a field technician.
Measure what matters
- Uptime: the share of time each charger is available.
- Time to respond and time to fix when a fault occurs.
- Failed session rate: sessions that did not start or stopped early.
- Repeat faults: chargers or parts that keep failing.
Our commitment
EVee Buddy combines remote monitoring, scheduled maintenance and field service to deliver 99.9% uptime, so your chargers keep earning and drivers keep coming back.